Terms and Conditions

These Terms and Conditions govern the use of this website and the purchase of Men’s Shorts, Men’s Shirts, Men’s Polos, and other products made available through the website. By accessing the website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions. Please read them carefully before completing a purchase.

1. Company Information

This website is operated by:

Company Name: Hartmere
Address: 11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712

You may contact us using the details above if you have questions about these Terms and Conditions, an order, a product, or your use of the website.

2. Application of These Terms

These Terms and Conditions apply to all visitors, customers, and users of this website.

By using the website or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not place an order or continue using the website.

Nothing in these Terms and Conditions is intended to exclude, restrict, or reduce any rights that cannot legally be excluded or restricted under applicable United Kingdom consumer law.

3. Eligibility to Place an Order

By placing an order, you confirm that you are legally capable of entering into a binding contract.

You are responsible for ensuring that all information supplied during checkout is complete and accurate.

This includes your name, billing information, delivery information, email address, telephone number, and any other information requested during the ordering process.

We are not responsible for delays, failed deliveries, or other problems caused by incorrect or incomplete information provided by the customer.

4. Product Information

We aim to provide clear and accurate descriptions of our Men’s Shorts, Men’s Shirts, Men’s Polos, and other available products.

Product information may include descriptions, photographs, colours, sizes, measurements, materials, specifications, care information, and other relevant details.

Customers should carefully review the product information before placing an order.

Minor differences may occur between the appearance of a product on a screen and its appearance in person because display settings, lighting, photography, and screen technology can affect how colours and details are shown.

Where sizing information is provided, customers are responsible for checking the relevant measurements before purchasing.

5. Product Availability

All products are subject to availability.

Adding a product to a shopping basket does not reserve the product or guarantee that it will remain available.

In some circumstances, a product may become unavailable after an order has been submitted.

If we are unable to supply an ordered product, we may contact you and cancel the affected part of the order.

Where payment has already been taken for an item that cannot be supplied, the appropriate amount will be refunded using the applicable payment method.

6. Prices

Product prices will be displayed on the website at the time an order is placed.

Customers should review the total amount shown during checkout before confirming an order.

We may change product prices from time to time.

A price change will not normally affect an order that has already been accepted, except where an obvious pricing error has occurred or where applicable law requires otherwise.

Any delivery charges or other applicable amounts will be shown during the checkout process where relevant.

7. Pricing and Website Errors

We make reasonable efforts to ensure that product descriptions, prices, availability information, and other website content are accurate.

However, errors may occasionally occur.

If we identify an obvious pricing, description, or technical error affecting an order, we may contact you to explain the situation.

Where appropriate, we may offer you the opportunity to proceed with the corrected information or cancel the affected order.

We are not required to supply a product at an obviously incorrect price where the pricing error should reasonably have been recognised as an error.

8. Placing an Order

To place an order, you must follow the checkout process and provide the information requested.

Before submitting an order, you should carefully review the products selected, quantities, sizes, delivery details, contact information, and total price.

Submitting an order represents an offer by you to purchase the selected products.

An order is not necessarily accepted simply because it has been submitted or because an automated acknowledgement has been issued.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so.

9. Order Acceptance and Cancellation by Us

We may refuse, suspend, or cancel an order where reasonably necessary, including where:

A product is unavailable.

Payment cannot be authorised or processed.

The information provided by the customer is incomplete or appears incorrect.

We identify an obvious pricing or product information error.

We reasonably suspect fraudulent, unauthorised, abusive, or unlawful activity.

The order cannot be fulfilled because of circumstances outside our reasonable control.

If an order is cancelled after payment has been successfully collected, any refund due will be processed in accordance with the circumstances of the cancellation and applicable consumer rights.

10. Payment

Customers must pay the total amount due for an order using a payment option made available during checkout.

You confirm that you are authorised to use the payment method selected.

Payment may be subject to authorisation, verification, security screening, or approval by the relevant payment provider.

An order may not be processed or dispatched if payment is declined, reversed, cancelled, or otherwise unsuccessful.

You are responsible for providing accurate billing information when completing payment.

11. Delivery

Products will be delivered to the delivery address supplied by the customer during checkout.

Customers are responsible for checking that the delivery address is correct before submitting an order.

Any delivery estimate provided is an estimate unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including transport disruption, severe weather, operational disruption, customs procedures where applicable, or other unexpected events.

We will not deliberately delay an order and will take reasonable steps to address delivery problems brought to our attention.

12. Risk and Ownership

Responsibility for products will pass to the customer in accordance with applicable law when the products are delivered to the customer or to a person nominated by the customer where appropriate.

Ownership of products will generally pass when full payment has been received and the products have been delivered, subject to applicable law.

Customers should inspect delivered products within a reasonable period and contact us if there is a problem with the delivery.

13. Returns, Refunds, Faulty Products, and Consumer Rights

Any return or refund request will be handled in accordance with our applicable return and refund terms and the customer's statutory rights.

Nothing in these Terms and Conditions removes or limits legal rights available to consumers under United Kingdom law.

Where a product is faulty, damaged, incorrectly supplied, not as described, or otherwise does not meet applicable legal requirements, customers may have statutory remedies.

Depending on the circumstances and applicable law, remedies may include repair, replacement, price reduction, cancellation, or refund.

Customers should contact us using the contact information provided in these Terms and Conditions if they experience a problem with an order.

14. Customer Responsibilities

Customers must use the website lawfully and responsibly.

You must not knowingly provide false, misleading, fraudulent, or unauthorised information.

You must not attempt to interfere with the website, its security, its operation, or the ability of other users to access it.

You must not use the website in connection with unlawful, fraudulent, abusive, or harmful activity.

You are responsible for keeping any information associated with your use of the website secure where applicable.

15. Website Availability

We aim to keep the website available and functioning correctly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security requirements, system failures, or circumstances outside our reasonable control.

We may modify, suspend, restrict, or discontinue parts of the website where reasonably necessary.

Temporary website unavailability does not affect legal rights relating to orders that have already been accepted.

16. Intellectual Property

Unless otherwise stated or lawfully owned by another party, the website content and materials made available through the website are protected by applicable intellectual property laws.

This may include text, page layouts, graphics, product presentation, photographs, design elements, and other original website content.

Website content may be viewed and used for personal shopping purposes.

You must not reproduce, commercially exploit, republish, distribute, or misuse protected website content without appropriate permission or another lawful basis.

Nothing in these Terms transfers ownership of intellectual property rights to the customer.

17. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.

We are also not responsible for losses resulting from circumstances outside our reasonable control where applicable.

For consumers, these Terms and Conditions do not affect statutory protections relating to defective products, services, refunds, or other mandatory consumer rights.

18. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances outside our reasonable control.

Such circumstances may include transport disruption, severe weather, natural events, utility failures, telecommunications failures, widespread technical disruption, government restrictions, industrial disruption, supply chain interruption, or other comparable events.

Where such an event affects an order, we will take reasonable steps to reduce disruption and resume normal performance when reasonably possible.

Your statutory rights remain unaffected.

19. Changes to These Terms and Conditions

We may update or amend these Terms and Conditions when reasonably necessary, including to reflect changes to our website, business operations, products, procedures, legal requirements, or regulatory obligations.

The Terms and Conditions applying to an order will generally be those in effect when the order is placed, subject to any mandatory legal requirements.

Customers are encouraged to review the Terms and Conditions before making a purchase.

Changes will not remove statutory rights that have already arisen under applicable law.

20. Governing Law, Complaints, and Contact Information

These Terms and Conditions are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to the customer.

If you have a complaint or dispute concerning an order, product, payment, delivery, return, refund, or use of the website, please contact us first so that we have an opportunity to review the matter.

Nothing in these Terms and Conditions prevents a consumer from exercising any right to bring proceedings before a court that has jurisdiction under applicable law.

For questions, complaints, or other enquiries, contact:

Hartmere
11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712