Shipping Policy

This Shipping Policy explains how orders for men’s shorts, shirts, and polos are prepared, dispatched, delivered, and managed. Please review this policy carefully before placing an order.

1. Order Processing

All orders are subject to successful payment confirmation and order verification before they can be prepared for dispatch.

Once an order has been received, we will review the order information and begin preparing the purchased items for shipment.

Orders may require additional processing time where information is incomplete, payment cannot be confirmed, or further verification is reasonably required.

2. Order Confirmation

After an order is successfully submitted, customers should receive an order confirmation using the contact details provided during checkout.

Customers are responsible for ensuring that all information submitted with the order is complete and accurate, including the customer name, delivery address, postcode, telephone number, and email address.

An order confirmation does not necessarily mean that the order has already been dispatched.

3. Shipping Address

Customers must provide a complete and accurate delivery address when placing an order.

The delivery address should include all information reasonably required for successful delivery, including the recipient’s name, building number or name, street name, city, postcode, and any relevant delivery details.

We are not responsible for delivery difficulties caused by incorrect, incomplete, or outdated information supplied by the customer.

If an address error is identified before dispatch, customers should contact us as soon as possible.

4. Order Preparation

Orders are prepared with reasonable care before dispatch.

The preparation process may include order verification, product checking, packaging, labelling, and arranging collection or delivery with an appropriate delivery service.

Where an order contains several products, including shorts, shirts, or polos, the items may require additional handling before dispatch.

5. Dispatch

An order is considered dispatched once it has been transferred to the relevant delivery or logistics provider for transportation to the delivery address supplied by the customer.

Where available, dispatch or delivery information may be sent to the customer using the email address or telephone number provided at checkout.

Customers should check their contact information carefully to help ensure that shipping communications can be received.

6. Delivery Timeframes

Delivery timeframes may vary depending on the destination, order volume, availability of delivery services, transportation conditions, public holidays, operational circumstances, and other factors outside our reasonable control.

Any delivery timeframe communicated to customers should be treated as an estimate unless expressly stated otherwise.

We will make reasonable efforts to process and arrange delivery of orders without unnecessary delay.

7. Delivery Delays

Although we aim to support timely delivery, delays may occasionally occur.

Possible causes include severe weather, transportation disruption, delivery network congestion, public holidays, customs or border procedures where applicable, incorrect address information, security checks, or circumstances outside our reasonable control.

Customers who believe that an order is significantly delayed may contact us using the contact information provided in this policy.

8. Multiple-Item Orders

Where an order contains more than one item, the products may be packaged or delivered together where reasonably possible.

In some circumstances, an order may be divided into more than one shipment due to product availability, packaging requirements, logistical arrangements, or operational reasons.

If an order is divided into several shipments, the packages may arrive at different times.

9. Delivery Attempts

Delivery providers may make one or more attempts to deliver an order to the address supplied by the customer.

If delivery cannot be completed, the delivery provider may leave instructions, arrange another delivery attempt, hold the parcel for collection, or return the shipment in accordance with its delivery procedures.

Customers are responsible for following any reasonable delivery instructions provided by the carrier.

10. Unsuccessful Delivery

Delivery may be unsuccessful where the address is incorrect, incomplete, inaccessible, or where the recipient is unavailable when delivery is attempted.

Where a parcel is returned following an unsuccessful delivery, customers should contact us so that the circumstances can be reviewed.

Any further delivery arrangements will depend on the reason for the unsuccessful delivery and the status of the returned shipment.

11. Incorrect Address Information

Customers should carefully review their shipping information before submitting an order.

If a customer provides an incorrect address and the order has already been dispatched, we may not be able to change or redirect the shipment.

Where possible, we will provide reasonable assistance, but successful redirection cannot be guaranteed after dispatch.

12. Lost Shipments

If a parcel appears to have been lost during transportation, customers should contact us with the relevant order information.

We may review the delivery records and, where appropriate, request additional information from the delivery provider.

Any resolution will depend on the circumstances of the shipment and the available delivery evidence.

Customers should contact us promptly where tracking or delivery information appears inconsistent with the actual delivery status.

13. Damaged Parcels

Customers should inspect delivered parcels and products within a reasonable period after receipt.

If a parcel arrives visibly damaged or the contents have been damaged during transportation, customers should contact us as soon as reasonably possible.

Customers may be asked to provide details or photographs showing the condition of the parcel and the affected products so that the matter can be assessed.

14. Incorrect Items Received

If a customer receives an item that does not correspond with the order placed, the customer should contact us and provide the relevant order details.

We will review the matter and provide appropriate assistance where an incorrect item has been supplied.

Customers should avoid unnecessary use of an incorrectly supplied product while the issue is being reviewed.

15. Delivery Confirmation

A shipment may be considered delivered where the delivery provider records successful delivery to the delivery address, an authorised recipient, or another permitted delivery location in accordance with the applicable delivery arrangements.

If the delivery information shows that a parcel has been delivered but the customer cannot locate it, the customer should check the delivery location and with other persons who may have accepted the parcel before contacting us.

We will provide reasonable assistance where further investigation is required.

16. Product Availability and Shipping

All orders are subject to product availability.

If a product becomes unavailable before dispatch or cannot reasonably be supplied, we may contact the customer regarding the affected order.

Where only part of an order can be fulfilled, we may provide information regarding the available items and the affected products before determining the appropriate next steps.

17. Events Outside Our Reasonable Control

We will not be responsible for shipping delays caused by circumstances that could not reasonably have been prevented or controlled.

Such circumstances may include transportation disruption, severe weather, natural events, public emergencies, strikes, carrier disruption, governmental measures, technical failures affecting delivery networks, or other comparable events.

We will nevertheless make reasonable efforts to manage shipping issues where practicable.

18. Customer Responsibilities

Customers are responsible for providing accurate order and delivery information, monitoring relevant delivery communications, and making reasonable arrangements to receive their shipment.

Customers should contact us promptly if they become aware of any problem that may affect delivery.

Failure to provide accurate information or respond to delivery instructions may result in delay or unsuccessful delivery.

19. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any rights that customers may have under applicable United Kingdom consumer law.

Where mandatory consumer rights apply, those legal rights will take priority over any inconsistent provision of this policy.

20. Contact Information

For questions regarding shipping, dispatch, delivery delays, missing parcels, damaged shipments, incorrect deliveries, or other order-related delivery matters, please contact us using the following details:

Company: Hartmere
Address: 11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712

When contacting us about an existing order, please provide sufficient information to help us identify and review the order.