Payment Policy

This Payment Policy explains the payment terms that apply when customers purchase Men’s Shorts, Men’s Shirts, Men’s Polos, and other products available through our online store. By placing an order, you agree to the payment terms set out below.

1. Accepted Payment Methods

Customers may pay using the payment methods displayed and made available during the checkout process. The payment options available to you may vary depending on your location, device, order value, or the payment services enabled on our website.

We do not guarantee that every payment method will be available for every order.

2. Payment at Checkout

Full payment is normally required at the time an order is placed.

An order will not be treated as successfully paid until the relevant payment has been authorised, processed, and accepted through the checkout system.

If payment cannot be successfully completed, the order may not be accepted or processed.

3. Prices

The price payable for a product will be the price displayed on the website when the customer places the order, subject to correction of any obvious pricing or technical error.

Customers should review the product price and the final order total carefully before completing payment.

Where applicable, any additional charges presented during checkout will be included in the final amount shown before payment is submitted.

4. Payment Authorisation

When you submit payment information, your payment provider may carry out authorisation, security, fraud-prevention, or verification checks.

A payment may be declined where:

• The payment details are incorrect or incomplete.

• The payment method has expired.

• There are insufficient funds or available credit.

• The payment provider refuses the transaction.

• Security verification cannot be completed.

• The transaction is identified as potentially unauthorised or suspicious.

• Technical problems prevent payment processing.

We are not responsible for a payment provider’s decision to approve or decline a transaction.

5. Payment Security

Customers are responsible for providing accurate and valid payment information.

Payment information submitted during checkout may be processed through secure payment processing systems used by the website.

Customers should not send full card numbers, card security codes, passwords, or other confidential payment credentials to us by email.

If you believe your payment information has been used without permission, you should contact your payment provider promptly.

6. Order Confirmation and Payment Confirmation

Submitting an order does not necessarily mean that the order has been accepted.

After successful checkout, customers may receive an order confirmation acknowledging that the order has been received.

We may still carry out payment verification, availability checks, or order reviews before processing or dispatching an order.

If payment is not successfully confirmed, we may contact the customer or cancel the affected order.

7. Incorrect Payment Information

Customers must ensure that all payment and billing information provided during checkout is complete and accurate.

We are not responsible for delays or unsuccessful transactions caused by incorrect payment details supplied by the customer.

If you discover an error after placing an order, please contact us as soon as reasonably possible using the contact information provided at the end of this policy.

8. Duplicate Payments

If you believe that you have been charged more than once for the same order, please contact us and provide sufficient information to allow us to investigate the transaction.

Where a duplicate payment is confirmed, the duplicate amount will be handled appropriately according to the original payment method and applicable payment processing procedures.

The time required for an adjustment or refund to appear may depend on the customer’s bank or payment provider.

9. Failed or Declined Payments

If a payment fails or is declined, the customer may need to try the transaction again using valid payment information or another available payment method.

We cannot guarantee that an item will remain available while the customer resolves a failed payment.

An order may be cancelled automatically if payment cannot be completed.

10. Pending Payments

In some circumstances, a payment may temporarily appear as pending or authorised before the transaction is fully completed.

A pending transaction does not always mean that the payment has been finally collected.

The timing and treatment of pending authorisations may be determined by the customer’s bank or payment provider.

If an order does not complete successfully, a temporary payment authorisation may take time to disappear from the customer’s account.

11. Currency and Conversion Charges

The amount presented during checkout will be the amount submitted for payment.

Where a customer uses a payment account or card operating in a different currency, the customer’s bank or payment provider may apply its own currency conversion rate or additional charges.

Any such charges imposed independently by a bank, card issuer, or payment provider are outside our control.

12. Payment Verification and Fraud Prevention

To protect customers and the business, we may review orders that appear unusual, inconsistent, incomplete, or potentially unauthorised.

We may request reasonable additional information to verify an order before processing it.

An order may be delayed, rejected, or cancelled where we reasonably believe that:

• Payment may be unauthorised.

• Information supplied appears inconsistent.

• Fraud or misuse may be involved.

• Payment verification cannot be completed.

• The transaction presents a significant security risk.

These measures are intended to reduce unauthorised transactions and protect legitimate customers.

13. Changes to an Order After Payment

Once payment has been completed, we cannot guarantee that an order can be changed.

If you need to request a change to an order, please contact us as soon as possible.

If the order has already entered processing or dispatch, it may no longer be possible to change the products, quantities, delivery details, or other order information.

Any approved cancellation or refund will be handled in accordance with the applicable cancellation and refund terms.

14. Refunds to the Original Payment Method

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible.

The time required for a refund to appear in the customer’s account can vary depending on the bank, card issuer, or payment provider.

A refund being issued by us does not necessarily mean that the refunded amount will immediately appear in the customer’s account.

15. Chargebacks and Payment Disputes

If you believe there is a problem with a transaction, we encourage you to contact us before submitting a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Where a chargeback or payment dispute is raised, we may provide relevant order, payment, delivery, communication, or transaction information to the payment service provider where reasonably necessary to respond to the dispute.

Nothing in this section limits any rights available to customers under applicable UK law.

16. Pricing or Technical Errors

We make reasonable efforts to ensure that prices and payment information displayed on the website are accurate.

However, technical, administrative, or system errors may occasionally occur.

If an obvious pricing or payment error is identified before an order is processed, we may contact the customer and provide the correct information.

Where appropriate, an affected order may be cancelled and any payment already collected will be returned.

17. Unauthorised Transactions

Customers should only use payment methods that they are authorised to use.

We reserve the right to cancel or refuse an order where there are reasonable grounds to suspect that a payment method has been used without proper authorisation.

Customers remain responsible for ensuring that information submitted during checkout is legitimate and accurate.

18. Customer Responsibilities

When making a payment, customers are responsible for:

• Providing accurate payment information.

• Using a payment method they are authorised to use.

• Reviewing the final order total before confirming payment.

• Ensuring sufficient funds or credit are available.

• Completing any security verification requested by their payment provider.

• Contacting us promptly if they identify an incorrect or duplicate charge.

19. Changes to This Payment Policy

We may update this Payment Policy where necessary to reflect changes to our payment processes, business operations, security practices, or legal obligations.

The version available on the website at the time of an order will generally apply to that transaction.

Any changes will not affect rights that have already arisen under applicable UK consumer law.

20. Contact Information

If you have questions about a payment, failed transaction, duplicate charge, refund, or payment-related order issue, please contact us using the following details:

Company: Hartmere
Address: 11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712