Contact Us
Thank you for visiting our online store. We are committed to providing clear and reliable customer support for enquiries relating to our Men’s Shorts, Men’s Shirts, Men’s Polos, orders, deliveries, returns, refunds, payments and general shopping matters.
1. Company Contact Details
Company Name: Hartmere
Address: 11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712
2. General Customer Enquiries
Customers may contact us if they have questions about our products, website, ordering process, payment, delivery, returns, refunds or any other matter relating to their purchase.
When contacting us, please provide enough information for us to understand your enquiry and respond accurately.
3. Product Enquiries
If you require information about Men’s Shorts, Men’s Shirts or Men’s Polos before placing an order, please contact us using the email address or telephone number provided above.
Product enquiries may include questions relating to available sizes, colours, product descriptions, materials, care information, availability or other product details displayed on our website.
4. Order Enquiries
For questions regarding an existing order, please provide your order number and the name or email address used when placing the order.
This information helps us identify the relevant order and provide assistance more efficiently.
Order enquiries may include order confirmation, order status, product information, delivery information or other issues connected with an order.
5. Order Changes
If you need to request a change to an order, please contact us as soon as possible.
We will review the request based on the current processing status of the order. We cannot guarantee that an order can be changed after it has entered processing, preparation or dispatch.
6. Order Cancellation Enquiries
Customers wishing to request cancellation of an order should contact us promptly.
Whether cancellation is possible will depend on the status of the order and any applicable consumer rights.
If an order has already been processed or dispatched, customers may need to follow the applicable return procedure instead.
7. Delivery Enquiries
If you have questions concerning the delivery of your order, please contact us and provide your order details.
Delivery enquiries may include questions about dispatch status, delivery information, delayed parcels, incomplete deliveries or other delivery-related concerns.
Please ensure that the delivery information supplied when placing an order is complete and accurate.
8. Incorrect or Missing Items
If you believe you have received an incorrect item or that an item is missing from your order, please contact us as soon as reasonably possible.
Please provide your order number together with a clear description of the issue.
We may request additional information where reasonably necessary to investigate the matter and determine an appropriate resolution.
9. Damaged or Faulty Products
If a product arrives damaged, defective or otherwise appears not to conform to the order, please contact us with details of the problem.
Please include your order information and a clear explanation of the issue.
Where appropriate, we may request photographs or other reasonable information to help us assess the condition of the product and process the enquiry.
Nothing in this section limits any statutory rights available to consumers under applicable UK law.
10. Returns and Refund Enquiries
For questions concerning returns or refunds, customers may contact us using the contact information provided on this page.
Please provide your order number, the item concerned and the reason for your enquiry.
Return and refund requests will be considered in accordance with our applicable return and refund terms and any rights available under UK consumer law.
11. Payment Enquiries
If you experience a payment-related issue while placing an order, please contact us and explain the problem.
For security reasons, customers should never send complete payment card numbers, card security codes, online banking passwords or other sensitive payment credentials by email or telephone.
We will only request information reasonably necessary to identify the relevant order or payment enquiry.
12. Website and Technical Enquiries
If you experience a technical problem when browsing our website or attempting to complete an order, you may contact us for assistance.
When reporting a technical issue, please explain what happened and, where helpful, provide details of the page or part of the ordering process where the issue occurred.
Providing clear information may help us investigate the issue more effectively.
13. Information Required When Contacting Us
Depending on the nature of your enquiry, we may ask for information such as:
Your full name
Your order number
The email address associated with the order
The product concerned
A description of your enquiry
Relevant photographs where appropriate
Delivery information where necessary to investigate an order issue
Please provide only information that is relevant to your enquiry.
14. Email Communication
Customers may contact us at:
When contacting us by email, please use a clear subject line and include the relevant order information where applicable.
We recommend checking that your email address is entered correctly so that we can respond to you.
15. Telephone Communication
Customers may contact us by telephone at:
+44 7716828712
Telephone enquiries should relate to our products, orders or customer service matters.
We may ask customers to confirm relevant order information before discussing specific order details.
16. Postal Correspondence
Written correspondence may be sent to:
Hartmere
11 EASTLEA MEWS
LONDON
E16 4NY
United Kingdom
When sending correspondence concerning an existing order, please include sufficient information to allow us to identify the order and understand the purpose of the correspondence.
17. Privacy When Contacting Us
Information provided when contacting us will be used where necessary to respond to the enquiry, provide customer service, manage an order, investigate a complaint or fulfil applicable legal obligations.
Customers should avoid sending unnecessary confidential or sensitive information.
Personal information will be handled in accordance with the privacy information applicable to our website.
18. Complaints
If you are dissatisfied with a product, order or service you have received, please contact us and provide a clear description of your concern.
Please include any relevant order information and explain the outcome you are seeking where appropriate.
We will review complaints based on the information available and seek to provide an appropriate response.
Making a complaint does not affect any statutory rights available to you under applicable UK consumer law.
19. Customer Responsibilities
To help us deal with enquiries effectively, customers should provide accurate and complete information when contacting us.
Customers should also keep their contact and order information available where possible and notify us promptly if they become aware of an issue that requires investigation.
Providing incorrect or incomplete information may make it more difficult for us to identify an order or resolve an enquiry.
20. Contact Summary
For all enquiries concerning Men’s Shorts, Men’s Shirts, Men’s Polos, orders, payments, deliveries, returns, refunds, website issues or general customer service matters, please contact:
Company Name: Hartmere
Address: 11 EASTLEA MEWS, LONDON, E16 4NY
Email: support@hartmere.online
Telephone: +44 7716828712